Terms & Conditions
Phoenix Thai Wellness likely has terms and conditions related to advance booking, gift card validity and usage, service age restrictions, and cancellation policies, similar to other wellness businesses. Specifically, expect rules around 24-hour cancellation notice, potential forfeiture of voucher if canceled within that timeframe, and cash value gift cards potentially redeemable for services and retail.
Here's a more detailed breakdown based on typical terms and conditions for similar businesses:
General Booking and Service:​
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Advance Booking:
Appointments usually require advance booking, and all reservations are subject to availability.
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Age Restriction:
Services may be restricted to persons over a certain age, such as 16 years old.
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Medical Conditions:
It is crucial to disclose any medical conditions or pregnancy status before the massage, as certain conditions or massage types may be contraindicated.
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Inappropriate Behavior:
Any inappropriate behavior towards staff will likely result in immediate termination of the service and potential legal action.
Gift Cards:
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Presentation: If a physical gift card is issued, it must be presented at the time of service.
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Cash Value: Cash value gift cards may be used for services or retail purchases.
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Expiration: Gift cards typically have a validity period, and refunds may not be permitted after expiration.
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Non-Transferable: Gift cards may not be exchangeable for cash.
Cancellations and Changes:
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24-Hour Notice:
A minimum of 24-hour notice is usually required to cancel or reschedule an appointment. Failure to provide sufficient notice may result in the forfeiture of the voucher.
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Late Arrivals:
Late arrivals may result in a reduction of the massage time or potential charges.
Other Considerations:
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Rules and Regulations:
All guests are expected to abide by the rules and regulations of the business.
Right to Vary:
The business typically reserves the right to change or modify the terms and conditions at any time.
Disclaimer of Warranties:
The business may not be responsible for any medical problems or results following the service.